For restaurant entrepreneurs, the majority of the cost of running a business is actually spent on labor costs. Due to the complexity, diversity, and tedium of store operations, employers often spend a lot of time training new employees and attempting to teach them inventory management, incoming and outgoing accounts, and other operations in a very short period of time. In fact, these daily operations are very tedious, complex, and energy consuming. In the long run, employees’ energy will be drained and their enthusiasm for their work will be worn out, making them unable to provide better service to customers. This is not good for building a good impression of the business.
This is especially true for restaurants, such as cafes. Restaurant workers are required to serve a constant stream of customers from morning to night, taking their orders, cleaning up their dishes, and preparing their food and drinks. If a mistake is made at any step, it is likely to create a bad impression of the customer and even give the restaurant a bad reputation. Therefore, a cafe POS system Malaysia is very necessary for restaurant operators. The following article will briefly explain why a cafe POS system Malaysia can be helpful to you, a restaurant owner.
Advantages of cafe POS system Malaysia
Reducing ordering errors and transaction mistakes: In the traditional restaurant industry, everything in the ordering and checkout process relies solely on paper and pencil records. This is in fact very testing for employees. When business is good in the store, there may be seven to eight customers at a table, and there may not be more than one table of customers. The staff in charge of ordering and delivering food has to remember the meals requested by dozens of people in the store, and present them to the kitchen for cooking, and to the front desk for checkout. However, human memory is limited. If one of the steps is wrong, the customer will get a meal that he/she did not order, which is a big mistake.
The cafe POS system Malaysia solves this problem by allowing customers to write down the number of their order, and the staff can simply enter the number into the POS system to communicate the message to the back of the house and automatically generate the bill for the customer, reducing the number of errors.
Develop customer loyalty: POS systems allow cafe operators to create a customer database and track customer information to see how many times customers visit the restaurant. This can be useful when running certain types of promotions. For example, restaurants can offer promotional offers that collect stamps for meals or prizes. When a customer makes a purchase in the store, the POS system records it. The cafe operator can then use this to offer discounts to customers and deepen their impression of the store, stimulating them to come back more often. This can cultivate the impression of cafe in their mind. In addition, customers will be attracted by the event and will come back to the cafe more often, further increasing turnover and profits.